We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.73 out of 5 based on 15 customer ratings
15 reviews
100% of buyers enjoyed this product!
5 stars
( 11 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
D*** –
Good quality, additionally put the bandage, mesh and postcard: 3 Delivered quickly if not for problems with customs, but the store apologized and fixed everything ^ ^
Rated 5 out of 5
A***c –
Доставили быстро, в Москву за 9 дней пришёл , хороший , спасибо !
Rated 5 out of 5
S***i –
I actually have never been happier than this…. it is beautiful and it took the smallest amount of time I’ve ever seen… I love it
Rated 5 out of 5
A***a –
‘M quality wig. She is beautiful! Needed to extend the time but after it was sent, came quickly. The store was very kind to me on chat. Am anxious to make this cosplay!
Rated 4 out of 5
S***k –
Good but very long have not sent
Rated 5 out of 5
N***n –
OK
Rated 4 out of 5
F***f –
The store full slag with how many years he ordered on Ali with this first time had to communicate. Customs returned the order I wrote to him that I no longer need his services, because he specially sent the second time. I don’t advise you.
Rated 5 out of 5
I***s –
The wig is good, but the tail is a little different.
Rated 4 out of 5
M***1 –
A good wig, the quality is not the best but it’s not a problem, slightly split while combing, the tail was confused. Managed to do everything, thank you!!!)
Rated 4 out of 5
U***i –
This was a pretty good order! It was shipped within 2-3 weeks (which is the best I’ve had for Alaska in a bit) and it came with an extra Naruto postcard and wig hair net. The hair itself is of great quality. Almost none of it fell out when brushing and it was very soft and shiny. The one downside to the wig would have to be how matted/messy it feels at the top near the tail. You can see the wig net through it, but it’s not too noticeable once you style it a bit. Overall, this was a great find and will be perfect for my Deidara cosplay!
Rated 5 out of 5
М***а –
Fine quality wig. My daughter is delighted. Put another mesh for hair, it came quickly, well packed. Recommend to buy
Rated 5 out of 5
A***k –
Quality, extra fluffy. Needs a little styling and fixing but that’s the least. The disztribution center sent the parcel to the wrong adress, but managed to get it.
Rated 5 out of 5
R***r –
Very good wig and bandage, came in just 9 days! Thank you
Rated 5 out of 5
M***e –
Wig too beautiful, wonderful color is cost-effective. Simply am in love with it!
Rated 5 out of 5
R***r –
The delivery was very fast, came in 12 days. Everything is very good, in the parcel there was a wig, a bandage, a mesh for hair, and as a gift a picture.
D*** –
Good quality, additionally put the bandage, mesh and postcard: 3 Delivered quickly if not for problems with customs, but the store apologized and fixed everything ^ ^
A***c –
Доставили быстро, в Москву за 9 дней пришёл , хороший , спасибо !
S***i –
I actually have never been happier than this…. it is beautiful and it took the smallest amount of time I’ve ever seen… I love it
A***a –
‘M quality wig. She is beautiful! Needed to extend the time but after it was sent, came quickly. The store was very kind to me on chat. Am anxious to make this cosplay!
S***k –
Good but very long have not sent
N***n –
OK
F***f –
The store full slag with how many years he ordered on Ali with this first time had to communicate. Customs returned the order I wrote to him that I no longer need his services, because he specially sent the second time. I don’t advise you.
I***s –
The wig is good, but the tail is a little different.
M***1 –
A good wig, the quality is not the best but it’s not a problem, slightly split while combing, the tail was confused. Managed to do everything, thank you!!!)
U***i –
This was a pretty good order! It was shipped within 2-3 weeks (which is the best I’ve had for Alaska in a bit) and it came with an extra Naruto postcard and wig hair net. The hair itself is of great quality. Almost none of it fell out when brushing and it was very soft and shiny. The one downside to the wig would have to be how matted/messy it feels at the top near the tail. You can see the wig net through it, but it’s not too noticeable once you style it a bit. Overall, this was a great find and will be perfect for my Deidara cosplay!
М***а –
Fine quality wig. My daughter is delighted. Put another mesh for hair, it came quickly, well packed. Recommend to buy
A***k –
Quality, extra fluffy. Needs a little styling and fixing but that’s the least. The disztribution center sent the parcel to the wrong adress, but managed to get it.
R***r –
Very good wig and bandage, came in just 9 days! Thank you
M***e –
Wig too beautiful, wonderful color is cost-effective. Simply am in love with it!
R***r –
The delivery was very fast, came in 12 days. Everything is very good, in the parcel there was a wig, a bandage, a mesh for hair, and as a gift a picture.